Telegram, a widely-used messaging app, may soon join the AI chatbot trend, according to its founder, Pavel Durov. In a recent interview, Durov discussed the potential development of an AI chatbot within the Telegram platform, signaling the company’s interest in leveraging artificial intelligence (AI) capabilities.
This move comes in the wake of the successful public release of OpenAI’s ChatGPT in November 2022, which spurred various companies, including Google and Microsoft, to launch their own AI chatbots. Durov revealed that Telegram might explore the idea of creating its AI chatbot, and the company could even consider raising funds to support its AI ambitions.
Telegram, known for its end-to-end encrypted messages, has often been compared to WhatsApp due to similar features. WhatsApp, a Meta-owned platform, recently introduced its AI chatbot to beta testers, allowing users to access the chatbot directly from the ‘Chats’ section for tasks such as answering WhatsApp-related questions and receiving customer support.
In addition to the potential AI chatbot development, Telegram introduced a new feature last week, allowing users to convert personal accounts into business accounts through a subscription-based model. This move aimed to support small businesses by providing essential details, such as location and opening hours, for better visibility.
CEO Pavel Durov emphasized the business-oriented features during the introduction of the subscription-based business accounts. These features included organizing chats with color labels, automatic greetings, away messages, and shortcuts for quick responses. Durov also hinted at Telegram’s plans to integrate AI-powered chatbots to enhance customer service within the business accounts.
While WhatsApp Business generates revenue based on the nature and frequency of conversations, Telegram’s revenue model for business accounts relies on a subscription fee for accessing enhanced features. This alternative approach showcases Telegram’s commitment to providing diverse revenue streams and tailoring its offerings to support small businesses.
In the evolving landscape of messaging apps, the potential introduction of an AI chatbot on Telegram could mark a significant step towards enhancing user experience and expanding the platform’s capabilities. As technology continues to advance, users can anticipate more innovations and features aimed at making messaging apps more versatile and user-friendly.
Telegram’s exploration of AI chatbots aligns with the broader industry trend, where AI-driven interactions are becoming increasingly prevalent, transforming the way users engage with messaging platforms and receive information or assistance.
Overall, as Telegram considers delving into the realm of AI chatbots, users can look forward to experiencing new and enhanced functionalities, further solidifying Telegram’s position in the competitive messaging app landscape.
