Microsoft experienced another significant outage affecting its 365 services, including Word, PowerPoint, and Outlook, just weeks after a similar incident linked to a flawed CrowdStrike update. The recent disruption, reported on Tuesday, involved issues with access and degraded performance across multiple Microsoft 365 services.
While the previous outage was traced back to CrowdStrike’s problematic update, the cause of the latest incident has not been determined. An alert regarding “network infrastructure” appeared on Microsoft’s service status website, indicating an impact on Microsoft Azure.
This cloud computing platform’s disruption affected the communication between apps, users, devices, and the internet. The issue became apparent when users started reporting problems with Outlook and other apps on DownDetector, with thousands experiencing difficulties accessing their email services.
Microsoft Apologizes For ‘Degraded Performance’
As per Microsoft 365 Status’ official update on social media, the company “applied mitigations and rerouted user requests to provide relief.”
Meanwhile, Microsoft Support officials issued an apology online. On X, the official account wrote, “We’re sorry to hear you’re running into issues with our services. Our experts are currently investigating the situation in order to resolve it as soon as possible. You can find updates here: https://msft.it/6017ljML3. We sincerely apologize for the inconvenience.”
We’re sorry to hear you’re running into issues with our services. Our experts are currently investigating the situation in order to resolve it as soon as possible. You can find updates here: https://t.co/w2r5lZVNSQ. We sincerely apologize for the inconvenience.
— Microsoft Support (@MicrosoftHelps) July 30, 2024
They also tweeted, “We’re currently investigating access issues and degraded performance with multiple Microsoft 365 services and features. More information can be found under MO842351 in the admin center.”
We’re currently investigating access issues and degraded performance with multiple Microsoft 365 services and features. More information can be found under MO842351 in the admin center.
— Microsoft 365 Status (@MSFT365Status) July 30, 2024
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Is This The Failure Of Microsoft’s Network Infrastructure?
According to a BBC report, computer security expert Professor Alan Woodward remarked critically on the failure of Microsoft’s network infrastructure, which he described as supposedly being “bomb-proof.”
Woodward stated, “It seems slightly surreal that we’re experiencing another serious outage of online services from Microsoft,” adding, “The culprit appears to be network infrastructure but you would have hoped that with such important cloud-based systems there would not be a single point of failure.”
He concluded, “You’d expect Microsoft’s network infrastructure to be bomb-proof.”
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