How to Deactivate and Replace Paytm Fastag with Another Bank? Here’s a Step-by-Step Guide

The National Highway Authority of India (NHAI) has removed Paytm Payments Bank Ltd (PPBL) from its list of authorized Fastag providers. This decision reduces the list to 32 banks, and NHAI advises users to purchase Fastags only from banks on the authorized list. Paytm’s Fastags will cease to function after March 15, and users can request refunds if they are unable to utilize their funds by this date.

The deactivation of Paytm Fastags is crucial due to the implementation of the One Vehicle, One Fastag initiative. Under this initiative, each Fastag can only be linked to one vehicle, and users must deactivate their old Fastags to acquire new ones. Here’s a step-by-step guide on how to deactivate Paytm Fastag:

Using the Paytm App:

1. Open the Paytm app.
2. Tap on the Profile icon in the top-left corner.
3. Select “Help & Support.”
4. Under “Banking Services & Payments,” choose the Fastag option.
5. Select the “Chat with us” option at the bottom and raise the deactivation request.

Using the Fastag Paytm Portal:

1. Log in to the Fastag Paytm Portal using your credentials.
2. Enter your Fastag number, registered mobile number, and other necessary details for verification.
3. Scroll down and click on the “Help & Support” option.
4. Choose the option “I Want to Close My Fastag Profile.”

After deactivating your Paytm Fastag, keep in mind that the process is irreversible, and you will need to purchase a new one. To buy a new Fastag online, choose from the 32 authorized banks listed on NHAI’s website or order directly from NHAI.

Getting a New Fastag from NHAI:

1. Download the “My FASTag” app from the Google Play Store or Apple App Store.
2. Open the app, scroll down to the “Buy Fastag” option.
3. It provides Amazon and Flipkart links to purchase the Fastag.
4. Activate it by tapping on the Activate Fastag option in the app, selecting Amazon or Flipkart, and scanning the QR code. Follow the on-screen instructions to activate.

Alternatively, acquire Fastags from one of the authorized banks listed below using the official URLs provided by NHAI. The removal of Paytm Payments Bank underscores the importance of compliance with regulatory initiatives like the One Vehicle, One Fastag policy. Users must deactivate Paytm Fastags and acquire new ones from authorized banks to ensure seamless travel on national highways.