Food delivery platform Swiggy has blacklisted a delivery agent after a 24-year-old Bengaluru man accused him of sexual harassment during a Swiggy Genie service. The customer detailed his disturbing experience on Reddit, revealing that the delivery agent allegedly made an explicit remark, leaving him shocked and uncomfortable.
According to the complainant, he had booked Swiggy Genie to send keys to his flatmate while staying at a friend’s place. When the delivery agent arrived, he handed over the package, but things took an unexpected turn.
The man shared his ordeal on Reddit, calling the incident “proper harassment” and raising concerns about the safety of other customers, especially women. “Imagine if this person reached a girl’s house? I’m a big guy, but what if this happened to a woman alone at home?” he wrote.
His post quickly gained traction, with users expressing shock and frustration, demanding strict action from Swiggy.
The complainant criticized Swiggy’s initial response, stating that customer support first blamed Rapido, as the Genie service is powered by Rapido riders. However, after persistent complaints:
The incident has sparked discussions on customer safety in delivery services, raising questions about background checks and handling of harassment complaints in the gig economy.
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