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The Directorate General of Civil Aviation (DGCA) sought a response from Air India after Union Minister Shivraj Singh Chouhan criticized the airline’s service quality. Taking to social media, the minister said that he was assigned a “broken and sunken seat” on flight AI436 during his journey from Bhopal to Delhi.
The union minister called this “unethical” for the airline to offer broken seats to passengers. Chauhan also hoped for improved service by Air India after its takeover by Tata.
DGCA Seeks Response From Air India
Following the minister’s complaint, an aviation ministry officer said, “DGCA has sought a response from Air India on the issue of broken seats highlighted by the Union minister.”
Earlier today, the Civil Aviation Minister Ram Mohan Naidu on Saturday swiftly responded to Union Minister Shivraj Singh Chouhan’s complaint about a broken seat on an Air India flight.
“We spoke to Air India immediately on this issue and instructed them to take necessary action. From our side, DGCA will also be looking into the details of the matter promptly. And I have personally spoken to Shivraj ji also,” added Naidu.
Union Minister Shivraj Singh Chouhan Criticizes Air India
Following this, the Union Minister Shivraj Singh Chouhan took to his X handle and shared his experience. He wrote, “I had booked a ticket on Air India flight number AI436; I was allotted seat number 8C. I went and sat on the seat, the seat was broken and sunken in. It was uncomfortable to sit.”
आज मुझे भोपाल से दिल्ली आना था, पूसा में किसान मेले का उद्घाटन, कुरुक्षेत्र में प्राकृतिक खेती मिशन की बैठक और चंडीगढ़ में किसान संगठन के माननीय प्रतिनिधियों से चर्चा करनी है।
मैंने एयर इंडिया की फ्लाइट क्रमांक AI436 में टिकिट करवाया था, मुझे सीट क्रमांक 8C आवंटित हुई। मैं जाकर…
— Shivraj Singh Chouhan (@ChouhanShivraj) February 22, 2025
“I don’t care about discomfort in sitting, but it is unethical to make passengers sit on bad and uncomfortable seats after charging them the full amount. Isn’t this cheating the passengers?,” the union minister further wrote.
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