A Subway customer in Ohio, Letitia Bishop, faced a financial shock when she discovered that she was charged a staggering $1,021 for three sandwiches, including an astonishing $1,010 for a single footlong sandwich. This unexpected charge left Ms. Bishop’s account in the negative, prompting her to seek assistance from the Subway restaurant where she made the purchase.
Despite returning to the restaurant to address the issue, Ms. Bishop was directed to contact Subway’s corporate office. However, her attempts to reach a live person through the provided phone number proved futile. Nearly two months have passed since the incident, and Ms. Bishop remains unable to connect with anyone who can provide a resolution. Even her attempts to involve her bank in resolving the matter proved unsuccessful.
Expressing her struggle, Ms. Bishop emphasized, “I’m just trying to make ends meet at this point.” The exorbitant charge has caused significant stress and overwhelmed her financially, even preventing her from buying groceries at one point due to her negative account balance.
Upon returning to the Subway location, Ms. Bishop found the shop mysteriously closed, with Subway’s website stating that the particular store is “temporarily closed.” Lee Anne Lanigan, the director of consumer relations and investigations at the Better Business Bureau, suggested potential courses of action for Ms. Bishop.
Ms. Lanigan noted that the substantial charge by Subway could be considered theft, giving Ms. Bishop the option to file a police complaint. Additionally, Ms. Bishop could approach her bank with the receipt, highlighting the unauthorized transaction, and file a fraud affidavit if the issue is not resolved. Another avenue suggested by Ms. Lanigan is using the Better Business Bureau’s dispute resolution process by filing a complaint with the Cromwell Connecticut Business Bureau, where Subway is an accredited business.
The ordeal highlights the challenges faced by Ms. Bishop as she navigates the aftermath of an erroneous charge, underscoring the need for swift resolution and consumer protection in such situations.