In a recent social media post that caught widespread attention, a user identified as ‘Gabbar Singh’ shared his dissatisfaction with an Amazon India purchase, alleging that he received a “fake iPhone 15” from the e-commerce giant. With over 1.5 million followers on the platform, ‘Gabbar Singh’ recounted his unfortunate experience, accompanied by a picture of the product displaying a troubling message: “Unfortunately, Photos has stopped.”
Waah @amazonIN delivered a Fake iPhone 15. Seller is Appario. Tagged with “Amazon choice” No cable in the box. Total Dabba. Has anyone faced similar issue? pic.twitter.com/QjUqR7dKSU
— Gabbar (@GabbbarSingh) February 23, 2024
Expressing his frustration, the user questioned if others had encountered a similar issue, adding, “Waah @amazonIN delivered a Fake iPhone 15. The seller is Appario. Tagged with “Amazon choice” No cable in the box. Total Dabba.”
The tweet quickly garnered attention, prompting a swift response from Amazon. The company’s customer service arm, Amazon Help, acknowledged the incident and apologized for the inconvenience. They directed the user to fill in a form for further assistance, promising a resolution within 6-12 hours.
Following the user’s submission of the form and request for a refund, Amazon reiterated their commitment to resolving the issue. They assured the user of a response from their Social Media team via email within the specified timeframe.
The social media post elicited numerous responses from other users, some of whom shared similar experiences with Amazon. One user recounted receiving an old Android phone packaged as an iPhone, lamenting the loss of money and Amazon’s lack of assistance. Others echoed sentiments of frustration with Amazon’s customer service process, citing delays and unhelpful responses.
Have filled the form. Pls initiate a return.
— Gabbar (@GabbbarSingh) February 23, 2024
The incident underscores the challenges faced by online consumers and the importance of robust customer service in addressing such grievances. As users continue to voice their concerns, Amazon faces mounting pressure to ensure transparency and reliability in its operations.
For now, ‘Gabbar Singh’ and others await resolution, hopeful for a swift and satisfactory outcome to their ordeal.
