Microsoft is at the forefront of the AI race, and its latest move involves introducing an AI-powered chatbot for Xbox. This virtual assistant, known as the Xbox Support Virtual Agent, is set to revolutionize customer support for the gaming console.
The Xbox Support Virtual Agent is currently under testing, with Microsoft aiming to enhance the support experience for Xbox users. Equipped with natural language processing capabilities, this chatbot will provide quick and efficient responses to a wide range of user queries. According to reports from The Verge, the chatbot is described as an “embodied AI character” that engages with users in a personalized manner.
Microsoft is reportedly working on an Xbox AI chatbot
via: The Verge pic.twitter.com/m77VXbzUbh
— Dexerto (@Dexerto) April 2, 2024
Haiyan Zhang, the general manager of Gaming AI at Xbox, confirmed the existence of the chatbot and its potential to streamline support tasks. “We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text,” Zhang explained.
The chatbot will have access to Microsoft’s extensive support documentation for the Xbox network and ecosystem, ensuring accurate and helpful responses. It aims to address various customer support needs, including troubleshooting hardware issues and assisting with subscription management. There are even plans for the chatbot to facilitate game refunds directly through Microsoft’s support website.
Microsoft is Developing an AI Chatbot for Xboxhttps://t.co/WtzyFWbIry
— Insider Gaming (@InsiderGamingIG) April 2, 2024
While specific details about the rollout of the Xbox AI chatbot remain undisclosed, Microsoft’s commitment to AI is evident. Recently, the tech giant established a new AI division focused on generative AI. Mustafa Suleyman, co-founder of Google DeepMind, was hired to lead this division. Suleyman shared the news of joining Microsoft on his X handle, expressing excitement about the new role. He mentioned that employees from his startup, InflectionAI, including co-founder Karen Simonyan, will also join the team.
Microsoft CEO Satya Nadella welcomed Suleyman’s appointment, expressing his enthusiasm for having him lead Microsoft AI. The company’s efforts in AI continue to expand, with developments like the Xbox Support Virtual Agent showcasing their dedication to leveraging technology for improved customer experiences. Stay tuned for more updates on Microsoft’s AI advancements.
